Privacy Policy

VIP Lane respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how VIP Lane collects, uses, shares, retains, and protects information when you use viplane.ca, request a quote, use our AI concierge, communicate with us, use our reservation tools, or receive transportation service.

Effective date: June 21, 2026.

Who controls this policy

This website is operated for VIP Lane limo, chauffeur, airport transfer, corporate, event, hourly, city-to-city, and worldwide ground transportation coordination services. For privacy questions, access requests, or correction requests, contact VIP Lane at reservations@viplane.ca or 1 (844) 954-9955.

Information we collect

VIP Lane may collect information needed to respond to quote requests, coordinate transportation, communicate with clients, process payments, and support reservations. This may include your name, company, email address, phone number, billing details, passenger details, pickup and drop-off locations, dates, times, flight details, passenger count, luggage count, child-seat needs, accessibility needs, vehicle preference, itinerary notes, special requests, account details, and messages you send to us.

We may also collect technical and usage information such as IP address, browser type, device type, pages viewed, referral source, approximate location derived from technical data, form activity, cookie identifiers, and website or booking-platform usage data.

How we use information

We use information to prepare quotes and estimates, review dispatch feasibility, create or update Limo Anywhere client and reservation records, coordinate chauffeurs and vehicles, send confirmations, receipts, invoices, payment links, service alerts, and pickup instructions, provide customer support, improve our website and services, prevent fraud or misuse, maintain records, and comply with tax, accounting, legal, and regulatory obligations.

We may also use quote and reservation information in our CRM to understand client needs, support future service follow-up, and improve marketing campaigns. Marketing communications should be based on the consent and preference controls that apply to that communication channel.

Limo Anywhere, payments, and reservation tools

VIP Lane uses Limo Anywhere and related reservation, dispatch, passenger app, driver app, account, communication, and payment tools to manage bookings and service operations. Information entered through our booking links, forms, apps, or reservation workflow may be stored or processed in those systems for quote, dispatch, reservation, account, communication, and payment purposes.

Payment card details should be entered only through approved secure payment pages or reservation/payment systems. VIP Lane does not intend to collect full card numbers through the website chat, general contact forms, or ordinary email. Payment processors may process card, billing, deposit, balance, refund, receipt, and payment-link information according to their own security and compliance requirements.

AI concierge and automated estimates

VIP Lane may use an AI concierge, automation tools, and local website knowledge to answer questions, collect quote details, prepare rough estimates, route inquiries, and support client intake. Do not submit sensitive information that is not needed for your transportation request. Automated answers and estimates do not replace human dispatch review or final reservation confirmation.

Email, SMS, app, and service communications

By providing contact details, you agree that VIP Lane may contact you about your quote, reservation, payment, account, chauffeur update, pickup instruction, schedule change, feedback request, or support matter. Email is the primary communication channel while SMS workflows depend on operational approval and consent.

Where SMS ride alerts are enabled and consented to, SMS is used for service-related reservation and support communications, not bulk marketing. SMS consent is not sold or shared with third parties for their own marketing. You may opt out of supported SMS messages by replying STOP, or ask for help by replying HELP where supported. You may unsubscribe from marketing email where an unsubscribe link is provided or contact VIP Lane for help.

Cookies and analytics

Our website and booking tools may use cookies, pixels, analytics, logs, and similar technologies to operate the site, remember preferences, measure performance, understand traffic, improve search visibility, and support advertising or remarketing where legally permitted. You may control cookies through your browser settings, but some website or booking functions may not work properly if cookies are disabled.

When information is shared

VIP Lane does not sell or rent personal information. We may share information only as needed with reservation and dispatch systems, payment processors, hosting providers, email providers, analytics providers, automation providers, AI providers, CRM tools, accountants, legal advisors, chauffeurs, vehicle operators, affiliates, or local providers involved in delivering or supporting the requested service.

We may also share information when required by law, regulation, court order, tax authority, law enforcement request, safety issue, fraud prevention need, collection matter, dispute, or to protect the rights, property, or safety of VIP Lane, clients, chauffeurs, service providers, or the public.

Worldwide bookings and information outside Quebec

When you request service outside Quebec, outside Canada, or through third-party technology providers, your information may be processed or communicated outside Quebec or Canada. VIP Lane will use such information for the requested transportation, reservation, payment, support, safety, and business purposes, and will work with service providers intended to support appropriate safeguards for the information involved.

Retention

We retain personal information only as long as reasonably needed for the purposes described in this policy, including quote and reservation management, customer support, accounting, tax, legal, dispute, safety, fraud prevention, CRM, and business record requirements. Retention periods may vary depending on the type of record and applicable obligations.

Security

VIP Lane uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, copying, use, loss, theft, or modification. No electronic transmission or storage system can be guaranteed 100% secure, so clients should avoid sending payment card numbers or unnecessary sensitive details by chat, contact form, or ordinary email.

Your choices and rights

You may request access to personal information we hold about you, ask for inaccurate information to be corrected, withdraw consent where consent is the basis for a use, opt out of marketing communications, or ask questions about our privacy practices. Some requests may be limited by legal, tax, accounting, safety, fraud prevention, dispute, or service-record obligations.

Children

This website is intended for adults booking transportation services. Information about minors may be collected only when needed for a transportation request, such as passenger details, child-seat needs, family travel, or safety coordination, and should be provided by a parent, guardian, authorized booker, or responsible adult.

Changes to this policy

VIP Lane may update this Privacy Policy from time to time to reflect changes in website features, reservation workflows, technology providers, payment workflows, communications, legal requirements, or operations. The latest version will be posted on this page with the effective or updated date.

Contact

For privacy questions, contact VIP Lane at reservations@viplane.ca or 1 (844) 954-9955.